Frequently Asked Questions
Your guide to beauty, shipping, and all things Swiss Beauty.
Are Swiss Beauty products cruelty-free?
Yes, all Swiss Beauty products are 100% cruelty-free. We do not test our finished products or ingredients on animals at any stage of production.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a unique tracking ID and a link to our courier partner's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 7-day return policy for products that are received in a damaged or defective condition. Due to hygiene reasons, we cannot accept returns on used or opened cosmetic items.
Which payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, UPI, and Cash on Delivery (COD) for most pin codes.
How do I choose the right foundation shade for my skin tone?
You can use our 'Shade Finder' tool available on each product page, or refer to our detailed undertone guide in the product descriptions to find your perfect match.
Do you ship internationally?
Currently, we only ship within India. We are working hard to bring Swiss Beauty to our international customers very soon. Stay tuned for updates!